Returns & Exchanges

Last updated: September 23, 2026

30-day returns

We accept returns of unworn items in their original condition and packaging within 30 days of delivery, for a full refund to the original payment method.

Final sale items

• Pierced earrings (for hygiene reasons)
• Personalized, engraved or custom-made pieces
• Items marked final sale

How to return

Email hello@julaybee.com with your order number. We'll send return instructions. Return shipping costs are the customer's responsibility unless the item arrived damaged or incorrect.

Refunds

Refunds are issued within 5 business days of receiving your return. Your bank may take a few extra days to post it.

Exchanges & sizing

Need a different ring size? We offer one free size exchange within 30 days.

Warranty

All pieces are covered for 6 months against manufacturing defects. Normal wear, tarnish from chemical exposure and lost stones from impact aren't covered.